Can I cancel my journey? 05 January 2022 18:30 Updated Yes, in accordance with our terms and conditions. In order to cancel your journey, please visit our self-service portal and select the relevant option. Related articles Can I call customer support by phone? How about refunds? Where will I meet the driver when I arrive? Can I reschedule my transfer? My payment confirmation and/or booking voucher haven't arrived by email. What should I do?