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  1. Customer service
  2. After you've booked

After you've booked

  • Are you available for chat?
  • Can I reschedule my transfer?
  • What happens if my flight is delayed?
  • What happens if I can't locate my driver?
  • How about refunds?
  • What should I take as proof of the pre-booked reservation for the driver?
  • Can I cancel my journey?
  • My payment confirmation and/or booking voucher haven't arrived by email. What should I do?
  • Where will I meet the driver when I arrive?
  • My group size has changed. Can I choose another vehicle?
  • Where can I view my booking information?
  • Can I call customer support by phone?
Customer service
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